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Last Update on 03/01/2025
 

Please read these terms and Conditions before using our services.

By accessing our applications/portals/platform: and others, as may be launched from time to time(hereinafter referred to as “Website”, “Platform”; and/or “Application” or “apps” which shall mean and be used interchangeably having the same meaning), is developed, operated and maintained by ALWAYSIP LTD (“The Company”), a company having registered office at 35 Pinner Road, Harrow HA14ES UK, you agree to be legally bound by following terms and conditions and other incidental or related aspects for use.
These terms and conditions (“the services”) apply to the user accessing our telecom and broadband services and to the website under the domain name AlwaysIP.com and its entire content. Our telecom services are under multiple domains and  not limited to domain alwaysip.com

“You” or “Your” means any end user accessing the Website. “We”, “Service Provider” or “Us”, “Our” or “Company” means AlwaysIP Ltd. Your access and/or use of the Website or any of its part, including the use of any software and any content posted in the Website is subject to these Website Terms, which incorporates by reference Our Privacy Policy. The Website Terms are a legally binding agreement between you and the Company, and it is important that you take the time to read them.

By accessing and using our services, you acknowledge that you are bound by these Terms. If You do not wish to be bound by these Terms, you should not access or use services.In order to use the Services of the Company, you must first agree to the terms. You can accept the Terms by signing the service agreement form.

The Company may modify the “the service” Terms in its absolute discretion from time to time and the company may send an email to the users about the modification to the individuals and we suggest the individuals to go through such updates. You will be deemed to have accepted any modifications if you continue to use the Website after the updated Website Terms have been posted. You should check the “the service” Terms regularly for changes. It is also recommended to review these Terms and Conditions at the time of the renewal of the contract and at the times when you receive any notification or email about an update/modification.

You may not use the services if You: (i) are not of sufficient age to form a binding contract with the Company or (ii) You have been barred or legally prohibited from receiving or using the Company services under the laws of the country in which You are domiciled and/or from which You access or use Our services.

The Company’s public Website ALWAYSIP.COM and the materials published on it (the “Company Content”), such as the Company’s logo, pricing, text, graphics, icons, images, audio clips, digital downloads (help videos), data compilations, database and software are owned by, or licensed to the Company.

Any intellectual property rights in the Company Content are the sole and exclusive property of the Company or its licensors. The Company reserves any rights not expressly granted in this Website Terms.

You may view the Website for Your personal and non-commercial use only. Without the Company’s written consent, You may not use, upload, transfer, copy, reproduce, broadcast, distribute, display, sell, license or exploit for any purpose any part of the Company/ Website Content and/or its source code in purpose any part of the Company/ Website Content and/or its source code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic downloading.

To avoid doubt, you may not use “metatags” or any other hidden text utilizing the Company’s names or trademarks without our express prior written consent.

User should not print or replicate any of the parts of this Terms and Conditions, failure to which shall result in breach of the terms set in this agreement. In case the user prints, copies or downloads any part of Our Website, product or otherwise shall result in a breach of these terms of use Your right to use Our Website will cease immediately and You must, at Our option, return or destroy any copies of the materials You have made.

You are responsible for compliance with all laws of the relevant jurisdiction, in viewing or using the Company Content. You may translate these terms in other languages for your convenience. However, you understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with the Company. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

I. Services and Terms: -

a. “Telecom services” here shall mean and be understood as VoIP calls and other services provided by us over the Internet. It includes, VoIP, but is not limited to message communication over the internet etc. Our services include giving a virtual number for calling, which will be provided by our company only apart from providing telecom services. All other components shall be mentioned in the quotation/ service agreement along with their cost included in the final quotation. Whereas, the components required during installation or to provide services after installation shall be charged separately apart from the quotation/service agreement. These charges are payable by the users. The company provides voice calling services over the Internet and also provides the hardware required to provide these services at a separate cost. 

b. The Company also provides broadband/ Internet services to the customers as a separate service. The cost of fitting the device/ handsets is not included in the quotation. You shall pay us the cost of fitting, which may include network components, not limited to network Cables, network connectors, network switches, power-like adaptors, LAN configuration and/or any other device required to complete the installation. The Internet services installation dates depend on the client's location and any permits required from local authorities. Because of multiple factors involved which are not in our control the installation dates are subject to change without prior notice. 

c. The handset cost is payable in advance before the installation date is confirmed. Handsets and any other hardware, if installed, are the customer’s property after the sale. The Company shall not be held liable for any damage to the hardware or handsets after installation. Activation and Exchange fees shall be payable by the customer in the first invoice. The services/products (Hardware equipment), when bought shall be provided with an OEM warranty. However, the company shall not be liable for any repair or replacement of any products/services, but the company may assist the users with the process of the repair and/or replacement of the hardware.

d. Services are offered monthly or various plans are provided by the company wherein services are provided for longer period of time The services start with the date of service activation and end on the day before the same date in the following month or as provided in your purchased plan. Subsequent terms of this Agreement shall automatically renew unless you want to terminate the services with written advance notice of 30 days. If not terminated, the services shall be auto renewed with monthly rolling as explained in the payment terms. Our services require access to the Internet. It will be your responsibility to maintain proper connectivity of the internet in your area and the company shall not be liable for any discrepancies in the internet voice calling due to problems in the internet connection unless it is provided by the company. You undertake to the Company that You will not use the services for any purpose or in any way that is prohibited by these Website Terms or is otherwise unlawful.

e. We, the company, or the software application store that makes the software available for you to download may include functionality to automatically check for updatesor upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may or may not provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.

In our effort to continuously improve the Company Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the Company Platform better, more convenient and easier to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.

f. By using Company’s Services you agree to the following disclaimer:

  1. The Content on these Services is for informational purposes only. The company disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated in Terms and Conditions or otherwise. Company reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. The company does not guarantee the quality of the Services, the prices listed on the Company website otherwise. The content, The Content on these Services is for informational purposes only. The company disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated in Terms and Conditions or otherwise. Company reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. The company does not guarantee the quality of the Services,or  the prices listed on the Company website otherwise. The content, offerings etc. are subject to change from time to time and shall be considered as final when signed/onboarded.
  2. Any certification, licenses or permits ("Certification") or information in regard to such Certification that may be displayed or uploaded on the Company Platform is for informational purposes only. Such Certification is displayed by the Company on an 'as available' basis that is provided to the Company by the competent authorities. The company does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and Company in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws.
  3. Any certification, licenses or permits ("Certification") or information in regard to such Certification that may be displayed or uploaded on the Company Platform is for informational purposes only. Such Certification is displayed by the Company on an 'as available' basis that is provided to the Company by the competent authorities. The company does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and Company in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws.
  4. Any certification, licenses or permits ("Certification") or information in regard to such Certification that may be displayed or uploaded on the Company Platform is for informational purposes only. Such Certification is displayed by the Company on an 'as available' basis that is provided to the Company by the competent authorities. The company does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and Company in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws.

II. Use of services by you / customer

a. Company Customer/User Account

  1. Company Customer/User Account be subscribed by a legal guardian having an age more than 18 years or the age of legal majority in your jurisdiction (If different than 18), to obtain an Account. The Company shall have the right to delete the account in case it finds out that you have provided incorrect details about your personal details such as your age in your account. Account registration requires you to submit to the Company certain personal information, such as your name, address, mobile phone number, age etc., as well as at least one valid payment method (either a credit card or accepted third-party payment partner/agent). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Company’s termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by the Company in writing, you may only possess one Account.
  2. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. By creating an account, you agree to receive certain communications in connection with the Company Platform or Services. You shall be responsible for any acts, omissions, communications etc., made from your account; any legal liability that may arise due to you using the provided services (VoIP, broadband, SMS, IM or otherwise) for unauthorized/illicit purposes like sending obscene messages, spying, hacking etc., but not limited to shall make you solely liable for legal repercussions or otherwise.
  3. Text messaging: By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt- out of receiving text (SMS) messages from the Company at any time by contacting the company through the contact details provided on the website of the company. indicating that you no longer wish to receive such messages, along with the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services and/or any other important communications that may be made to you by the company like payment reminders, account usage etc.,
  4. Promotional codes: The Company may, in the Company’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services, subject to any additional terms that the Company establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by the Company; (iii) may be disabled by the Company at any time for any reason without liability to the Company; (iv) may only be used pursuant to the specific terms that the Company establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. The Company reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that the Company determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
  5. Network access and devices: You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. The Company does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the   Internet and electronic communications.
  6. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by the Company, unless you have been specifically allowed to do so, by way of a separate agreement with the Company. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including the use of scripts or web crawlers).
  7. You agree to indemnify the Company, its officers, employees, and licensors in respect of any loss that it or they may suffer as a result, directly or indirectly, of any breach by You of this undertaking and/or which may arise due to usage of the services pursuant to this engagement.

III . Termination

We trust you will be happy with your new purchase. Although we hope you remain a user for a long time, you can terminate your relationship with us by giving written notice of non-renewal at least thirty (30) days before the end of the term in which the notice is given. You are purchasing the Service for 12/36/60 months ("Term”), meaning that if you attempt to terminate the Service prior to the end of the term, you will be responsible for the full charges to the end of the then-current term, including, without limitation, unbilled upcharges, plus a termination fee, if applicable, all of which will immediately become due and payable. Expiration of the term or termination of Service will not excuse you from paying all accrued and unpaid charges due under this Agreement. The initial term shall be for a period of 12 months or as agreed by both parties in the Service Agreement, which shall be considered as auto renewed on a monthly basis upon completion of the initial term.

IV. SERVICE REQUIREMENTS AND AVAILABILITY: -

You must supply certain equipment and facilities, such as a phone handset or equivalent, network cabling, termination outlets, and a powered electrical outlet. You are responsible for supplying and ensuring that the equipmentyou supply is compatible with the Service and meets government and other applicable standards. You represent that you either own your equipment or have the right to use that equipment in connection with the Service. The Company shall have no obligation to provide, maintain, support or service your equipment. If your Internet Access Service is terminated, suspended or disconnected for any reason, the Phone Service will not be available until you re-establish your Internet Access Service with your Internet Service Provider.

V. CONSENT

By proceeding with subscription, you provide your consent for allowing the company/ and its service provider associates to store, process, transmit etc; all the stated personal information for the purpose of business, the objective of providing services and analytics purposes.


The equipment for the data recording is also given which can be read by the CRM, we retain the right to give the data back to CRM. We don’t record any of the calls without the customer’s consent. Should you wish to use call recording services, at extra cost, we will need written consent from you. Call recordings will be stored as per the storage subscription. At the time You consent to us recording your calls which may be transcribed to provide better services to you. You consent to us and acknowledge that the data can be pulled from the 3rd party CRM and even pushed back into the 3rd party CRM. Data such as call minutes can be pushed into the CRM. Additionally, in order to provide a better service, all your calls and related details are stored in the company’s CRM and you consent to the same. The company reserves the right to store those details and share them with competent authorities as and when may be mandated upon the company. Here, the data recorded will be stored by us or on 3rd party storage services. The data that is being recorded and stored has a limit of 3 months from the date it is recorded and stored. Any call recording older than 90 days will be automatically deleted or if your storage subscription is full.

INTERNET SERVICES

Broadband services will be provided by us through the resale basis where no liability occurs on our part if there is any malfunction in the service of the broadband. The service of exchange setup and activation is provided but not included in the fees that are charged. Broadband services are purely dependent on the SLA of the broadband service provider and in no way shall the company be held liable for their failure to provide services; however, the company shall help in service coordination if and when required and mutually accepted by both parties.

VI. PROHIBITED USES: -

You shall use the Service and the Device only for lawful purposes. We reserve the right to immediately terminate your Service if, in our sole and absolute discretion, we determine that you have used the Service or the Device for an unlawful purpose. In the event of such termination, you will be responsible for the full term’s charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. In case there is a pre-payment done by you, it shall not be refunded under any situation., The Company shall not discontinue your usage unless necessary due to government mandate, your illicit use of services, disciplinary actions etc; but not limited to. Under any act of these scenarios, the company shall not be held liable for refunding any amount whether fully or in part on a pro-rata basis. If We believe that you have used the Service or the Device for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You shall not use the Service or the Device in any way that is threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, or any similar behaviour. We reserve the right to immediately terminate your Service if, in our sole and absolute discretion, we determine that you have used the Service or the Device in any of the aforementioned ways. In the event of such termination, you will be responsible for the full term charge at the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. You must not submit any defamatory, abusive, offensive, infringing, confidential, obscene (including child pornography), indecent, or otherwise unlawful or objectionable material or information or any material inciting racial and religious hatred or send any junk email, chain letter or spam in any form of communication;

VII.  Payment Terms

The customer agrees to pay all fees and charges associated with the VoIP service provided by the service provider. Payment for services is due on the first day of each billing cycle. The billing cycle for our services shall be mentioned clearly in the service agreement to be executed between both parties. The lock-in period shall be as per the service agreement. You will have to sign the direct debit mandate for all the services provided, failure to do so may result in extra administration charges. Your bank details will be stored as payment information data by us and may be transferred to third parties for processing. You have consented to us that you will not claim any refund for payment that is been auto-debited from your account as a payment for our services. In the event of signing up the details of the bank account will be saved, and the payment will be auto debited every month. The payment data may be stored and retrieved by the Company as the same is required for auto-debit for a year-on-year basis. We reserve the right to suspend or terminate services if payment is not received within 60 days of the due date. The customer is responsible for all taxes and fees associated with the services. We do not provide refunds for cancelled or unused services. Any disputes related to billing or payments will be resolved in accordance with the dispute resolution provisions of the service agreement. We reserve the right to engage in debt collection activities if payment is not received by the due date. The customer is responsible for all costs associated with debt collection, including but not limited to legal fees and court costs. The total of cost incurred by the users for using the services will be notified to them through the method of billing. Activation and Exchange fees shall be payable by the customer in the first invoice. We reserve the right to terminate services immediately if the customer breaches any of the payment terms and conditions set forth in this agreement. Payment on time is an important essence. In case, you fail to make payments on time, we can terminate the arrangement between you and us.

VIII. Personal Information

We take the data of our users very seriously. The privacy policy is made in lieu of THE GENERAL DATA PROTECTION REGULATIONS (GDPR).

Data collected: -

We may collect personal information from customers, including but not limited to name, address, email address, phone number, bank account details, and credit/debit card details. We may also collect information about customer usage of our VoIP service, such as call logs and voicemail messages. We may hold information that you provide to us at the time of signing the contract. This information (“Your Information”) may include your name, address, date of birth, gender, telephone numbers, email address, bank details and credit/debit card information and the call logs are recorded in CRM.

The data collected is used in the following ways: -

We may use personal information for the following purposes: to auto-renew the subscription every month, to provide all our services, to communicate with customers about their accounts, to bill for services, to investigate and resolve customer complaints, and to comply with legal and regulatory requirements. We may disclose personal information to our vendors/ service providers that assist us in providing you with all the services. We may also disclose personal information in response to a court order or other legal request, or to protect our rights and property. We take reasonable measures to protect personal information from unauthorized access, disclosure, or destruction. We may update this privacy policy from time to time. Customers may contact us with any questions or concerns about our privacy policy or the handling of their personal information. We retain the right to collect the data transmitted on our network including the calls made from our network. We may disclose the information if the customer himself wants to use our services or our products outside the European Union, information may be transferred for the same purpose. It should be noted that the laws outside the European Union may not be applicable as those of the European Union for further details of T and C, Privacy policy etc.

You should be aware that if we are requested by the police or any regulatory government authority investigating suspected illegal activities to provide your user information or information concerning your activities whilst using the Service, we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use that is deemed by us to be inconsistent with these terms. The service information like voicemail to email and call Recordings delivered to customers will be deleted from the servers so customers are responsible for saving the data delivered. The company may not store any information post 90 days related to call records or otherwise.

IX. Return and Cancellation

  • Change of Mind: If you change your mind, you may cancel your service within 14 days from the date of contract signing. However, if the service is terminated within the contract period, full-line rental for the remaining period must be paid. Additionally, if you want to disconnect one of the VoIP lines or DID, a disconnection charge applies. No refund shall be entertained past 14 days from installation. One-time set-up charges and installation charges shall be payable by you.
  • Billing: Any usage outside of the plan will be charged at the end of every calendar month and will be payable. Unpaid dues will be carried forward to the next invoice. The validity of this proposal is from the date of the proposal up to the next seven (7) days, if not signed in the specified time I.e. seven (7) days the proposal shall be considered revoked afterwards.
  • Suspension of Services: The VoIP service provider reserves the right to suspend your service for non-payment. The VoIP service provider reserves the right to suspend your service if you are found to be misusing or abusing the system.
  • Change of Rates without Advance Notice: The service provider reserves the right to change the rates at any time without advance notice. However, the same shall be applicable from your next billing cycle. You are advised to check the rates at the time of renewal as the auto debit feature use shall deduct the revised amount as per the latest rates.

X. Content

a. Ownership of the Company Content and proprietary rights

  1. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names and other intellectual and proprietary rights throughout the world (the "IP Rights") associated with the Services and the Company Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes the valuable intellectual property of us and such others. You further acknowledge that the Services may contain information that is designated as confidential by the Company and that you shall not disclose such information without the Company's prior written consent.
  2. You agree to protect the Company's proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that the Company (or the Company's licensors) owns all legal rights, title and interest in and to the Services, including any IP Rights that subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information that is designated as confidential by the Company and that you shall not disclose such information without the Company's prior written consent. Unless you have agreed otherwise in writing with the Company, nothing in the Terms gives you a right to use any of the Company's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
  3. Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the Company's Content in whole or in part except as expressly authorized by the Company.
  4. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe the rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark or other contractual, intellectual, statutory, or common law rights.

b. Your license to the Company content

  1. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of Company’s Content in whole or in part except as expressly authorized by us.
  2. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.

c. Company’s assurance of your content

In consideration of availing services on the Company Platform, where you submit your content like personal details such as name, address, contact details and not limited to any such content shared or uploaded on Company’s platform, may be used by the Company (by “use”, we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, etc.) except as expressly unauthorized by you. You hereby grant the Company a perpetual and irrevocable right to the Company to save all the content shared/uploaded by you while availing services on the Company Platform. You acknowledge and agree that you might have to share your personal data with us and you expressly consent to us that we may store, share, process, hire a subprocessor to process data, transfer this data to third parties (national and international), analyze and use it for providing personalized services to you.

d. Representations regarding your content

  1. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws. You warrant and represent that you would not produce any false documents or represent yourself in a fraudulent manner or carry out any illegal activities of identity theft. In case, you provide wrong information about your personal data or you, then in such cases, we shall not be liable for any deficiency in the service provided to you.
  2. If Your Content is under review, you represent and warrant that you are the sole author of that review; the review reflects an actual experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review ; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.
  3. You assume all risks associated with Your Content, including anyone's reliance on its quality,accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable.

e. Content removal

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Restaurant reserves the right to delete any images and pictures forming part of Customer Content, from such Restaurant's listing page at its sole discretion.

f. Third-party content and links

  1. Some of the content available through the Services may include or link to materials that belong to third parties. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any services, advertisements and other content appearing in or linked to from the Services.
  2. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates.
  3. We assume no responsibility or liability for any of Your Content or any third-party content. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
  4. Customer reviews

Company may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services.

  1. Trial period: -

The trial period is available only to new customers who have not previously subscribed to our services. The trial period duration is specified in the agreement and typicallylasts for fourteen(14) days. The Customers shallnot be liable to make the payments for the telecom line that they use. They shall only be liable to make payments for the calls made by them in regard to the invoice that shall be raised by the Company. During the trial period, customers may use our services at no cost,subject to the terms and conditions of the service agreement. The trial periodmay have limitations on the number of users, minutes, or other usage restrictions, as specified in the agreement. No billing will occur during the trial period,and no payment is required. If the customer decides to continue using our services after the trial period, the customer will be billed according to the terms of the service agreement. The customer may terminate the trial period at any time by notifying us in writing. We reserve the right to terminate the trial periodat any time, with or without notice. During the trial period, customers must comply with the terms and conditions of this service agreement, including but not limited to restrictions

on use and intellectual property rights. We make no warranties or representations of any kind, express or implied, with respect to the services provided during the trial period. We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the trial period.

The trial period is limited to our Cloud VOIP Services only.

  1. Quotations: -We make every effort to ensure that the information provided in our quotations is accurate and up-to-date. However, we reserve the right to correct any errors or omissions in the quotation. Our quotations are valid for a specified period of time, which is 7 (seven) days from the date of the quotation. After this time, the quotation may no longer be valid, and prices may be subject to change. Our quotations specify the scope of services to be provided, including but not limitedto the types of services,the duration of the service, and any additional features or services requested by the customer. Our quotations specify the price of the services and the payment terms, including any applicable taxes, fees, and charges. Payment terms require full payment upfront or payment over time according to the agreed-upon schedule. Any changes to the scope of services or other terms andconditions must be agreed upon in writing and may result in a revised quotation. Customers, upon ordering, shall deem that they have accepted these terms and conditions and the quotation. The customer may terminate the quotation at any time before services commence. After services commence, the customer must comply with the terms and conditions of the service agreement. The customer acknowledges that all intellectual property rights related to the services are the propertyof the Company. These terms andconditions shall be governed by and construed in accordance with the laws of the law of Englandand Wales, UK. The changein any prices that is made with regards to services is deemed to be changed without giving you any notification.
  • Hardware: - The quotation provided does not include the charges of the hardware. The price of the hardware is additional to the services that are provided to the customer by our network. The warranty or guarantee is given by the OEM or actual manufacturer and the liability of the hardware is only on the manufacturer of the same.Any equipment installed at the inception time, the equipment's would be the property of customers after they make the full payment to the Company as per the invoice raised.
  1. Replacement and Warranties: -We convey a warranty for our VoIP services for a specified period, typically which will be decided by the manufacturer of the equipment. The warranty covers any defects in the VoIP service that are not caused by the customer, including to problemswith equipment, software,or connectivity. However,we as a company are more of a System Integrator and reseller.
  • The warranty does not cover such situations:
    1. Disclaimer of WarrantiesCaused by the customer due to abnormaluse of the product, includingbut not limited to damage to equipment, misuseof software, or failure to comply with the terms and conditions of the service agreement. It does not include the times when there is a defect due to rain, water or any accidental situation, it also does not includethe times whenthere is negligence, negligence is decided on the discretion of the serviceprovider. It will not be covered under warrantyif the customer himself tries to repair the equipment directly or indirectly without the manufacturer’s approval. We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the warranty or replacement of the VoIP service. We shall not be liable to give any replacement or warranty of services in case of non- payment of the services.

After the warranty period, hardware becomes the customer's responsibility, and although the company may offer assistance in repair or communication with Hardware Distributors, it shall not be an obligation over the company to provide such assistance.

i.   YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON "AS IS" AND "AS AVAILABLE" AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. IF A VALID WARRANTY CLAIM IS MADE WITHIN THE WARRANTY PERIOD, WE WILL REPLACE OR REPAIR (AT OUR DISCRETION) THE EQUIPMENT FREE OF CHARGE.AFTER THE EXPIRYOF THE WARRANTY PERIOD, WE MAY MAKE CHARGE FOR EITHER OF THESE REMEDIES.TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS ("COMPANY PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING WEBSITES AND YOUR USE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY PARTIESMAKE NO WARRANTIES OR REPRESENTATIONS THAT

THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II)PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGHTHE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURREDAS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATEDIN THE TERMS.UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY THE COMPANY, YOU AGREE THATIN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.

  1. Limitation of Liability-IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND/OR (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOURACCESS TO AND USE OF THE SERVICES AND/OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/ORANY AND ALL PERSONAL INFORMATION STORED THEREIN, AND/OR (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGHTHE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES, AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF SERVICES DATA POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS,AND/OR (IX) YOUR FAILURE TO KEEPYOUR PASSWORD OR ACCOUNT DETAILSSECURE AND CONFIDENTIAL, AND/OR LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AND/OR (X) DUE TO USAGE OF SERVICES OF THE COMPANY AND/OR (XI) DUE TO ANY UNFORSEEN CIRCUMSTANCES NOT CAPTURED UNDER THIS AGREEMENT. IN NO EVENT SHALL THE COMPANY PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSSOF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR OTHER INTANGIBLE LOSS. THE COMPANY WILL NOT BE LIABLE FOR (i) ANY DEFECT RESULTING FROM FAIR WEAR AND TEAR; (II) RAIN, WATER OR OTHER LIQUID DAMAGE; (III) ACCIDENTAL OR WILLFUL DAMAGE; (IV) NEGLIGENCE; (V) ABNORMAL WORKING CONDITIONS; (VI) FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS (WHETHER ORAL OR IN WRITING); OR (VII) MISUSE OR ALTERATION OR REPAIR OF THE EQUIPMENT WITHOUT THE MANUFACTURER’S APPROVAL (VIII) THE WARRANTIES OF ACTUAL MANUFACTURERS OR OEM OR BROADBAND SERVICE PROVIDER OR ANY 3RD PARTY WHICH IS INVOLVED INTO DELIVERING OF SERVICES..
  2. Indemnification

You agree to indemnify, defend, and hold harmless the Company from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legalfees) suffered or reasonably incurredby us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, withoutyour prior consent,any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defenseand control of any matterfor which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settleany matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior

written consent. We will use reasonable effortsto notify you of any such claim, action or proceeding upon becoming aware of it.

  1. Privacy: -The Company utilizes, in part, the public Internet and third-party networks to transmit voiceand other communications to and from the User. The Company is not liable for any lack of privacy which may be experienced with regard to the Service. Finally, the Company cannot guarantee, or protect, against the possibility that third parties may improperly attempt to capture signals, or communications, sent over the network.
  2. General-Unless otherwise specified, the Website is directed solely at those who access this Website from the United Kingdom. Those who choose to access the Website from locations outside of the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

A failure or delay by the Companyin enforcing compliance with these Website Terms shall not be a waiver of that or any other provision of these Website Terms.

These Website Termsdo not confer any rightson any person or partypursuant to      the      Contracts      (Rights      of     Third      Parties)      Act  1999.

If any provisions of these disclaimers and exclusions shall be unlawful,void or for any reason unenforceable then that provision shall be deemed severable and shall not affectthe validity and enforceability of the remainingprovisions.

These Website Terms constitute the entire agreement between You and the Company  as  to Your  use  of the  Website  and shall  supersede  any prioragreement         or representation   in respect thereof.The express provisions of the Website Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded  to   the   fullest   extent  permitted by  law.

Any and all notices to be given by either one of us to the other pursuant to or in connection with these Website Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to You at the e-mail address or facsimile number You have given Us or the e- mail address or facsimile number displayed on the Website. Additionally, it is mandatory for the users to contact us at the details provided in the website. The English courts at UK will have exclusive jurisdiction over any claim arising from, or related to, a visit to Our Website, although We retain the right to bring proceedings against You for breach of these Website Terms in Your country of residence or any other relevant country.

These Website Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims)shall be governedby and construed in accordance with the law of England and Wales.

  1. Contact us:
  2. Details of the Company : ALWAYSIP
  3. Legal Entity name : ALWAYSIP Limited
  4. Registered Address: 35 Pinner Road, Harrow, HA14ES, UK
  5. Corporate Address: 35 Pinner Road, Harrow, HA14ES, UK
  6. Connect through mail: support@AlwaysIP.com

For any order-related issue, you may first reach out to us via email or call support line, as on the Company app/website. You may write to us at the email address provided on the website and we will strive to resolve your service-related grievance within the timelines prescribed under applicable laws.